Dr Helen Haydon
Affiliate of Centre for Online Health
Centre for Online Health
Affiliate of Centre for Health Services Research
Centre for Health Services Research
Senior Research Fellow & Affiliate of Centre for the Business and Economics of Health
Centre for the Business and Economics of Health
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Researcher biography
Dr Helen Haydon is a Senior Research Fellow and Registered Psychologist at the University of Queensland. She has national standing, and an emerging international reputation, as a digital health researcher with a focus on aged and palliative care, psycho-oncology and carer wellbeing. She leads 3 applied nationwide digital health research programs: 1/ Palliative Care ECHO, a Federally funded National Palliative Care Project that connects services and upskills health professionals across Australia in palliative care; 2/ Elder ECHO, a telementoring program to support the National Aboriginal Community Controlled Health Organisation's (NACCHO) Elder Care Support workforce in the delivery of Culturally safe aged care and; 3/ Caring for the Carer, an online intervention for carers of people with brain tumour. http://caringforthecarer.org.au/
Other research includes: evaluation of telepalliative care services (e.g. patient/ carer outcomes and perceptions and staff perceptions); voluntary assisted dying; technology supported grief and bereavement support and; digital mental health.
She is a Registered Psychologist with clinical experience working with a range of issues and diverse populations and has over ten years' experience teaching and facilitating workshops on psychology and health communication.
Publications
Journal Articles
Banks, Hannah, Laidsaar-Powell, Rebekah, Giunta, Sarah, Webb, Kyra, Dhillon, Haryana, Haydon, Helen M. and Shaw, Joanne (2025). Attitudinal barriers to psychological support-seeking among carers of people with a chronic physical health condition: A qualitative meta-synthesis. Patient Education and Counseling, 140 109304, 109304-140. doi: 10.1016/j.pec.2025.109304
Caffery, Liam J., De Camargo Catapan, Soraia, Taylor, Monica L., Kelly, Jaimon T., Haydon, Helen M., Smith, Anthony C. and Snoswell, Centaine L. (2025). Telephone versus video consultations: A systematic review of comparative effectiveness studies and guidance for choosing the most appropriate modality. Journal of Telemedicine and Telecare, 31 (7), 909-918. doi: 10.1177/1357633x241232464
de Camargo Catapan, Soraia, Haydon, Helen M., Santiago, Pedro H. R., Hickman, Ingrid J., Webb, Lindsey, Isbel, Nicole, Johnson, David W., Mayr, Hannah L., Canfell, Oliver J., Scuffham, Paul, Burton, Nicola W., Smith, Anthony C. and Kelly, Jaimon T. (2025). Development and validation of novel scales to measure trust and confidence in using telephone and video consultation scales in people with chronic kidney disease. Journal of Telemedicine and Telecare 1357633X251338950, 1357633X251338950. doi: 10.1177/1357633X251338950
Jeon, Megan S., Banks, Hannah, He, Sharon, Carlick, Thomas, Shaw, Joanne M., Kelly, Brian, Koh, Eng-Siew, Halkett, Georgia K. B., Ownsworth, Tamara, Chan, Raymond J., Pinkham, Mark B., Sansom-Daly, Ursula M., Dhillon, Haryana M., BRAINS Investigator Group and Haydon, Helen (BRAINS Investigator Group member) (2025). Identifying components of care coordination for primary brain tumor: a scoping review. Neuro-Oncology Practice, 12 (3), 357-375. doi: 10.1093/nop/npaf003
Snoswell, Centaine L., Haydon, Helen M., Catapan, Soraia de Camargo, Kelly, Jaimon T., Thomas, Emma E., Neil, Laura J., Taylor, Monica L., Smith, Anthony C. and Caffery, Liam J. (2025). Telephone versus video consultations: a systematic review of consumer and provider preferences. Journal of Telemedicine and Telecare 1357633X251341199, 1357633X251341199. doi: 10.1177/1357633x251341199
Campbell, R., Shaw, J. M., Banks, H., Carlick, T., Faris, M. M., Jeon, M. S., Legge, D., Foster, C., Leonard, R., Chan, R. J., Agar, M. R., Miller, A., Dhillon, H. M., McDougall, Emma, Buster, Jessica, Vitangcol, Kathryn, Virtue-Griffiths, Sian, Lyne, Melinda, Fazon, Tiffany, Chen, Jill, Lion, Katarzyna, Milley, Kristi, Rhee, Joel, Sansom-Daly, Ursula, Rankin, Nicole, Pike, Kerryn, Ownsworth, Tamara, Nowak, Anna, Koh, Eng-Siew ... Blackler, Thea (2025). Co-designing a web-based intervention (RESTORE) to support self-management of cancer-related fatigue in people living with a brain tumour. Supportive Care in Cancer, 33 (5) 426, 5. doi: 10.1007/s00520-025-09471-0
Kelly, Jaimon T., Taylor, Monica L., Gallegos‐Rejas, Victor M., Pager, Susan, Catapan, Soraia de Camargo, Lucas, Karen, Bogicevic, Angel, Smith, Anthony C., Snoswell, Centaine, Haydon, Helen M. and Thomas, Emma E. (2025). ‘Don't assume, ask’: a collaboration with consumers, interpreters, clinicians and health service staff to increase video telehealth in culturally and linguistically diverse groups. Health Expectations, 28 (2) e70232, 1-8. doi: 10.1111/hex.70232
Cook, Renee, Haydon, Helen M., Thomas, Emma E., Ward, Elizabeth C., Ross, Julie-Anne, Webb, Clare, Harris, Michael, Hartley, Carina, Burns, Clare L., Vivanti, Angela P., Carswell, Phillip and Caffery, Liam J. (2025). Digital divide or digital exclusion? Do allied health professionals’ assumptions drive use of telehealth?. Journal of Telemedicine and Telecare, 31 (3), 376-385. doi: 10.1177/1357633x231189846
Haydon, Helen M., Lotfaliany, Mojtaba, Broadbent, Andrew, Snoswell, Centaine L., Smith, Anthony C., Brydon, Julie-Ann, Caffery, Liam J. and Thomas, Emma E. (2025). Telehealth-facilitated palliative care enables more people to die at home: An analysis of clinical outcomes and service activity data. BMC Palliative Care, 24 (1) 22, 1-8. doi: 10.1186/s12904-024-01622-0
Catapan, Soraia de Camargo, Snoswell, Centaine L., Haydon, Helen M., Banbury, Annie, Thomas, Emma E, Caffery, Liam J., Smith, Anthony C. and Kelly, Jaimon (2025). Trust and confidence in telehealth-delivered services: a nation-wide cross-sectional study. Health Marketing Quarterly, 42 (1), 48-66. doi: 10.1080/07359683.2024.2422202
Snoswell, Centaine L., Smith, Anthony C., Grove, Graham, Broadbent, Andrew, Caffery, Liam J., Thomas, Emma, Kelly, Jaimon and Haydon, Helen M. (2024). A cost-consequence analysis of the Queensland specialist palliative rural telehealth (SPaRTa) service. Progress in Palliative Care, 32 (5), 326-333. doi: 10.1080/09699260.2024.2374601
Faris, Mona M, Dhillon, Haryana M, Campbell, Rachel, Halkett, Georgia Kb, Chan, Raymond J, Haydon, Helen M, Sansom-Daly, Ursula M, Koh, Eng-Siew, Ownsworth, Tamara, Nowak, Anna K, Kelly, Brian, Leonard, Robyn, Pike, Kerryn E, Legge, Dianne M, Pinkham, Mark B, Agar, Meera R, Shaw, Joanne and The BRAINS Program Group (2024). Unmet needs in people with high-grade glioma: defining criteria for stepped care intervention. JNCI Cancer Spectrum, 8 (4) pkae034. doi: 10.1093/jncics/pkae034
Snoswell, Centaine L., Chelberg, Georgina, De Guzman, Keshia R., Haydon, Helen M., Thomas, Emma E., Caffery, Liam J. and Smith, Anthony C. (2024). Corrigendum to ‘‘The clinical effectiveness of telehealth: A systematic review of meta-analyses from 2010 to 2019.’’. Journal of Telemedicine and Telecare, 30 (10), 1667-1667. doi: 10.1177/1357633X241262510
Cooper, Claire, Gilchrist, Jemma, Beatty, Lisa, Kirsten, Laura, Sharpe, Louise, Zomerdijk, Nienke, Grier, Maree, Turner, Jane, Hobbs, Kim, Haydon, Helen M., Dhillon, Haryana, Kelly, Brian and Shaw, Joanne (2024). Development of psycho-oncology telehealth guidelines: a modified Delphi consensus study. Journal of Psychosocial Oncology Research and Practice, 6 (1) 123. doi: 10.1097/or9.0000000000000123
Haydon, Helen M, Blackler, Alethea, Nowak, Anna K., Langbecker, Danette, Collier, Justin and Halkett, Georgia (2023). Exploratory multi-methods evaluation of an online intervention for carers of people with high grade glioma. Neuro-Oncology Practice, 10 (6), 544-554. doi: 10.1093/nop/npad032
Snoswell, Centaine L, Vitangcol, Kathryn J.., Haydon, Helen M., Gray, Leonard C., Leedie, Floyd, Smith, Anthony C. and Caffery, Liam J. (2023). Cost-effectiveness of remote patient monitoring for First Nations peoples living with diabetes in regional Australia. Journal of Telemedicine and Telecare, 29 (10_suppl), 3S-7S. doi: 10.1177/1357633x231214019
Gallegos-Rejas, Victor M., Kelly, Jaimon T., Snoswell, Centaine L., Haydon, Helen M., Banbury, Annie, Thomas, Emma E., Major, Taylor, Caffery, Liam J., Smith, Anthony C. and de Camargo Catapan, Soraia (2023). Does the requirement for an interpreter impact experience with telehealth modalities, acceptability and trust in telehealth? Results from a national survey including people requiring interpreter services. Journal of Telemedicine and Telecare, 29 (10_suppl), 24S-29S. doi: 10.1177/1357633X231197945
Haydon, Helen M., Major, Taylor, Kelly, Jaimon T., Catapan, Soraia de C., Caffery, Liam J., Smith, Anthony C., Gallegos-Rejas, Victor, Thomas, Emma E., Banbury, Annie and Snoswell, Centaine L. (2023). Development and validation of the Digital Health Acceptability Questionnaire. Journal of Telemedicine and Telecare, 29 (10_suppl), 8S-15S. doi: 10.1177/1357633X231202279
Catapan, Soraia de Camargo, Haydon, Helen M., Hickman, Ingrid J., Webb, Lindsey, Isbel, Nicole, Johnson, David, Campbell, Katrina L., Mayr, Hannah L., Canfell, Oliver, Scuffham, Paul, Burton, Nicola, Caffery, Liam J., Smith, Anthony C. and Kelly, Jaimon T. (2023). Trust and confidence in using telehealth in people with chronic kidney disease: A cross-sectional study. Journal of Telemedicine and Telecare, 29 (10 s), 16S-23S. doi: 10.1177/1357633x231202275
Gallegos-Rejas, Victor M., Kelly, Jaimon T., Lucas, Karen, Snoswell, Centaine L., Haydon, Helen M., Pager, Sue, Smith, Anthony C. and Thomas, Emma E. (2023). A cross-sectional study exploring equity of access to telehealth in culturally and linguistically diverse communities in a major health service. Australian Health Review, 47 (6), 721-728. doi: 10.1071/ah23125
Haydon, Helen M., Snoswell, Centaine L, Jones, Cindy, Carey, Melissa, Taylor, Melissa, Horstmanshof, Louise, Hicks, Richard, Lotfaliany, Mojtaba and Banbury, Annie (2023). Digital health literacy to enhance workforce skills and clinical effectiveness: a response to 'Digital health literacy: helpful today, dependency tomorrow? Contingency planning in a digital age'. Australasian Journal on Ageing, 42 (4), 803-804. doi: 10.1111/ajag.13257
Haydon, Helen M., Fowler, James A., Taylor, Monica L., Smith, Anthony C. and Caffery, Liam J. (2023). Psychological factors that contribute to the use of video consultations in healthcare: a systematic review. Journal of Medical Internet Research, 26 e54636, 1-18. doi: 10.2196/54636
Crowe, Liz, Young, Jeanine, Smith, Anthony C. and Haydon, Helen M. (2023). Factors that may threaten or protect the wellbeing of staff working in paediatric intensive care environments. Intensive and Critical Care Nursing, 78 103476, 1-6. doi: 10.1016/j.iccn.2023.103476
Banbury, Annie, Taylor, Monica, Caffery, Liam, Der Vartanian, Carolyn, Haydon, Helen, Mendis, Roshni, Ng, Kawai and Smith, Anthony (2023). Consumers' experiences, preferences, and perceptions of effectiveness in using telehealth for cancer care in Australia. Asia - Pacific Journal of Clinical Oncology, 19 (6), 752-761. doi: 10.1111/ajco.14002
Thomas, Emma E., Kelly, Jaimon T., Taylor, Monica L., Mendis, Roshni, Banbury, Annie, Haydon, Helen, Catto, Janessa, Der Vartanian, Carolyn, Smith, Anthony C. and Caffery, Liam J. (2023). Telehealth adoption in cancer clinical trials: an Australian perspective. Asia - Pacific Journal of Clinical Oncology, 19 (4), 549-558. doi: 10.1111/ajco.13899
Snoswell, Centaine L., Haydon, Helen M., Kelly, Jaimon T., Thomas, Emma E., Caffery, Liam J. and Smith, Anthony C. (2023). How do consumers prefer their care delivered: In-person, telephone or videoconference?. Journal of Telemedicine and Telecare, 30 (10), 1357633X231160333-1562. doi: 10.1177/1357633x231160333
Haydon, Helen M., Smith, Anthony C., Gleed, Lauren, Neuhaus, Maike, Lawton, Sheryl and Caffery, Liam J. (2023). Challenges and opportunities in providing dementia care for Aboriginal and Torres Strait Islander peoples living in rural and remote areas. Dementia, 22 (1), 197-217. doi: 10.1177/14713012221138825
Haydon, Helen M., Caffery, Liam J., Snoswell, Centaine L., Thomas, Emma E., Wright, Roderick, Doolan, Rachel, Garner, Lisa, Aitken, Phil and Smith, Anthony C. (2022). Dementia ECHO: evaluation of a telementoring programme to increase dementia knowledge and skills in First Nations-led health services. Journal of Telemedicine and Telecare, 28 (10), 757-763. doi: 10.1177/1357633x221119610
Taylor, Monica L., Thomas, Emma E., Vitangcol, Kathryn, Marx, Wolfgang, Campbell, Katrina L., Caffery, Liam J., Haydon, Helen M., Smith, Anthony C. and Kelly, Jaimon T. (2022). Digital health experiences reported in chronic disease management: An umbrella review of qualitative studies. Journal of Telemedicine and Telecare, 28 (10), 705-717. doi: 10.1177/1357633x221119620
Banbury, Annie, Smith, Anthony C., Taylor, Monica L., Der Vartanian, Carolyn, Ng, Kawai, Vitangcol, Kathryn, Haydon, Helen M., Thomas, Emma E. and Caffery, Liam J. (2022). Cancer care and management during COVID-19: A comparison of in-person, video and telephone consultations. Journal of Telemedicine and Telecare, 28 (10), 733-739. doi: 10.1177/1357633x221123409
Haydon, Helen M., Lotfaliany, Mojtaba, Jones, Cindy, Chelberg, Georgina R., Horstmanshof, Louise, Taylor, Melissa, Carey, Melissa, Snoswell, Centaine L., Hicks, Richard and Banbury, Annie (2022). Health literacy, dementia knowledge and perceived utility of digital health modalities among future health professionals. Australasian Journal on Ageing, 42 (2), 392-400. doi: 10.1111/ajag.13149
Crowe, Liz, Young AM, Jeanine, Smith, Anthony C., Vitangcol, Kathryn and Haydon, Helen M. (2022). Critical care staff wellbeing: a new paradigm for understanding burnout. Australian Critical Care, 36 (1), 59-65. doi: 10.1016/j.aucc.2022.10.010
Snoswell, Centaine L., Arnautovska, Urska, Haydon, Helen M., Siskind, Dan and Smith, Anthony C. (2022). Increase in telemental health services on the Medicare Benefits Schedule after the start of the coronavirus pandemic: data from 2019 to 2021. Australian Health Review, 46 (5), 544-549. doi: 10.1071/ah22078
Thomas, Emma, de Camargo Catapan, Soraia, M. Haydon, Helen, Barras, Michael and Snoswell, Centaine (2022). Exploring factors of uneven use of telehealth among outpatient pharmacy clinics during COVID-19: a multi-method study. Research in Social and Administrative Pharmacy, 18 (9), 3602-3611. doi: 10.1016/j.sapharm.2022.02.003
De Guzman, Keshia R., Snoswell, Centaine, Giles, Chantelle M., Smith, Anthony C. and Haydon, Helen M. (2022). General practitioner perceptions of telehealth services in Australia: a qualitative study. BJGP Open, 6 (1), 1-11. doi: 10.3399/bjgpo.2021.0182
Snoswell, Centaine L., Caffery, Liam J., Haydon, Helen M., Banbury, Annie and Smith, Anthony C. (2022). Implications of increased telehealth use on organisations providing mental health services during COVID-19. Australian Health Review, 46 (3), 381-382. doi: 10.1071/ah22088
Haydon, Helen M., Snoswell, Centaine L., Thomas, Emma E., Broadbent, Andrew, Caffery, Liam J., Brydon, Julie-Ann and Smith, Anthony C. (2021). Enhancing a community palliative care service with telehealth leads to efficiency gains and improves job satisfaction. Journal of Telemedicine and Telecare, 27 (10), 625-630. doi: 10.1177/1357633x211048952
Haydon, Helen M, Caffery, Liam J, Snoswell, Centaine L, Thomas, Emma E, Taylor, Monica, Budge, Marc, Probert, Jacinta and Smith, Anthony C (2021). Optimising specialist geriatric medicine services by telehealth. Journal of Telemedicine and Telecare, 27 (10), 674-679. doi: 10.1177/1357633x211041859
Thomas, Emma E., Taylor, Monica L., Banbury, Annie, Snoswell, Centaine L., Haydon, Helen M., Gallegos Rejas, Victor M., Smith, Anthony C. and Caffery, Liam J. (2021). Factors influencing the effectiveness of remote patient monitoring interventions: a realist review. BMJ Open, 11 (8) e051844, 1-9. doi: 10.1136/bmjopen-2021-051844
Snoswell, Centaine L., Chelberg, Georgina, De Guzman, Keshia R., Haydon, Helen H., Thomas, Emma E., Caffery, Liam J. and Smith, Anthony C. (2021). The clinical effectiveness of telehealth: A systematic review of meta-analyses from 2010 to 2019. Journal of Telemedicine and Telecare, 29 (9) 1357633X211022907, 1-16. doi: 10.1177/1357633x211022907
Haydon, Helen M., Smith, Anthony C., Snoswell, Centaine L., Thomas, Emma E. and Caffery, Liam J. (2021). Addressing concerns and adapting psychological techniques for videoconsultations: a practical guide. Clinical Psychologist, 25 (2), 1-8. doi: 10.1080/13284207.2021.1916904
James, Harmony S. E., Smith, A. C., Thomas, E. E., Snoswell, C. L., Caffery, L. J. and Haydon, H. M. (2021). Exploring paramedics’ intention to use a specialist palliative care telehealth service. Progress in Palliative Care, 29 (2), 1-8. doi: 10.1080/09699260.2020.1852657
Smith, Anthony, Haydon, Helen, Thomas, Emma, Snoswell, Centaine and Caffery, Liam (2021). Extending dementia care into Indigenous communities. Australian Journal of Dementia Care, 10 (1), 19-23.
Thomas, Emma E, Haydon, Helen M, Mehrotra, Ateev, Caffery, Liam J, Snoswell, Centaine L, Banbury, Annie and Smith, Anthony C (2020). Building on the momentum: sustaining telehealth beyond COVID-19. Journal of Telemedicine and Telecare, 28 (4), 1357633X20960638-308. doi: 10.1177/1357633x20960638
Snoswell, Centaine L., Caffery, Liam J., Haydon, Helen M., Thomas, Emma E. and Smith, Anthony C. (2020). Telehealth uptake in general practice as a result of the coronavirus (COVID-19) pandemic. Australian Health Review, 44 (5), 737-740. doi: 10.1071/ah20183
Puljević, Cheneal, Haydon, Helen M and Snoswell, Centaine L (2020). Commentary on Conigrave et al. (2020): Meta-analysis of drinking patterns in Aboriginal and Torres Strait Islander populations highlights policy and research opportunities. Addiction, 115 (10) add.15066, 1831-1832. doi: 10.1111/add.15066
Smith, Anthony C., Thomas, Emma, Snoswell, Centaine L., Haydon, Helen, Mehrotra, Ateev, Clemensen, Jane and Caffery, Liam J. (2020). Telehealth for global emergencies: implications for coronavirus disease 2019 (COVID-19). Journal of Telemedicine and Telecare, 26 (5), 1357633X20916567-313. doi: 10.1177/1357633x20916567
De Guzman, Keshia Rachel, Snoswell, Centaine L, Taylor, Monica L., Senanayake, Buddhika, Haydon, Helen Moyra, Batch, Jennifer, Smith, Anthony and Caffery, Liam J. (2020). A systematic review of paediatric telediabetes service models. Diabetes Technology & Therapeutics, 22 (8) dia.2019.0489, 623-638. doi: 10.1089/dia.2019.0489
Snoswell, Centaine L, Caffery, Liam J, Haydon, Helen M, Wickramasinghe, Sumudu I, Crumblin, Kerry and Smith, Anthony C (2019). A cost-consequence analysis comparing patient travel, outreach, and telehealth clinic models for a specialist diabetes service to Indigenous people in Queensland. Journal of Telemedicine and Telecare, 25 (9), 537-544. doi: 10.1177/1357633x19873239
Taylor, Monica, Kikkawa, Naomi, Hoehn, Elisabeth, Haydon, Helen, Neuhaus, Maike, Smith, Anthony C and Caffery, Liam J (2019). The importance of external clinical facilitation for a perinatal and infant telemental health service. Journal of Telemedicine and Telecare, 25 (9), 566-571. doi: 10.1177/1357633x19870916
Haydon, Helen M., Obst, Patricia L. and Lewis, Ioni (2017). Examining women's alcohol consumption: the theory of planned behavior and self-identity. Substance Use & Misuse, 53 (1), 128-136. doi: 10.1080/10826084.2017.1327972
Haydon, Helen M., Obst, Patricia L. and Lewis, Ioni (2016). Beliefs underlying women’s intentions to consume alcohol. BMC Women's Health, 16 (36) 36. doi: 10.1186/s12905-016-0317-3
Conference Papers
Banbury, A., Mendis, R., Kelly, J., Thomas, E., Snoswell, C., Caffery, L., Haydon, H. and Smith, A. (2024). Developing and delivering telehealth training for staff at residential aged care homes in a Primary Health Network covering urban, regional and rural areas. Successes and Failures in Telehealth 24, Brisbane, QLD Australia, 13 - 15 November 2024.
Banks, Hannah, Laidsaar-Powell, Rebekah, Dhillon, Haryana, Haydon, Helen M., Giunta, Sarah, Webb, Kyra and Shaw, Joanne (2024). What affects a carer's decision to seek support for themselves? A systematic review to understand psychological support-seeking among carers. COSA's 51st Annual Scientific Meeting: Bridging gaps, building progress, breaking down disparities, Gold Coast, QLD Australia, 13 -15 November 2024. Chichester, West Sussex United Kingdom: Wiley-Blackwell Publishing. doi: 10.1111/ajco.14117
Haydon, Helen and Feng, Jack (2024). Impacts of VAD on health professionals and support provided: a literature review. VADCON24, Brisbane, QLD Australia, 27-28 October 2014.
Mendis, Roshni, Neil, Laura, Haydon, Helen, Kelly, Jaimon, Thomas, Emma, Smith, Anthony and Snoswell, Centaine (2024). What factors influence preferences for telephone and video consultations? A multinomial regression analysis using national survey data. Successes and Failures in Telehealth Conference, Brisbane, QLD, Australia, 13-15 November 2024.
de Camargo Catapan, Soraia, Haydon, Helen, Hickman, Ingrid, Webb, Lindsey, Isbel, Nicole, Johnson, David, Campbell, Katrina, Mayr, Hannah, Canfell, Oliver, Scuffham, Paul, Caffery, Liam, Smith, Anthony and Kelly, Jaimon (2023). Trust and confidence in using telehealth by phone and video in people with chronic
kidney disease: a cross-sectional study. 23rd Conference on Successes and Failures in Telehealth, Adelaide, SA Australia, 27 - 29 November 2023.
Haydon H.M., Major, T., Kelly, J., Catapan, S.C., Caffery, L., Smith, A.C., Gallegos-Rejas, V., Thomas, E.E., Banbury, A. and Snoswell, C.L. (2023). Development and validation of the Research-based Acceptability Questionnaire (RAQ). 23rd Conference on Successes and Failures in Telehealth (SFT-23), Adelaide, SA Australia, 27 - 29 November 2023.
de Camargo Catapan, Soraia, Haydon, Helen, Hickman, Ingrid, Isbel, Nicole, Johnson, David and Campbell, Katrina (2023). Development and validation of a survey instrument to measure patients’ trust and
confidence in using telehealth. 23rd Conference on Successes and Failures in Telehealth, Adelaide, SA Australia, 27 - 29 November 2023.
Major, T., Haydon, H., De Camargo Catapan, S., Kelly, J. T., Caffery, L., Smith, A., Gallegos Rejas, V., Thomas, E., Banbury, A. and Snoswell, C. (2023). Development and validation of the Digital Health Acceptability Questionnaire. Successes and Failures in Telehealth 2023, Adelaide, SA Australia, 27-29 November 2023.
Gallegos-Rejas, Victor, Kelly, Jaimon, Snoswell, Centaine, Haydon, Helen, Banbury, Annie, Thomas, Emma, Major, Taylor, Caffery, Liam, Smith, Anthony and De Camargo Catapan, Soraia (2023). Does the digital divide impact acceptability and trust in telehealth? Results from a
national survey including people requiring interpreter services. 23rd Conference on Successes and Failures in Telehealth, Adelaide, SA Australia, 27 - 29 November 2023.
De Camargo Catapan, Soraia, Haydon, Helen, Hickman, Ingrid, Webb, Lindsey, Isbel, Nicole, Johnson, David, Campbell, Katrina, Mayr, Hannah, Canfell, Oliver, Scuffham, Paul, Caffery, Liam, Smith, Anthony and Kelly, Jaimon (2023). Development and validation of a survey instrument to measure patients’ trust and confidence in using telehealth. 23rd Conference on Successes and Failures in Telehealth, Adelaide, SA Australia, 27 - 29 November 2023. Brisbane, QLD Australia: The University of Queensland.
De Camargo Catapan, Soraia, Haydon, Helen, Hickman, Ingrid, Webb, Lindsey, Isbel, Nicole, Johnson, David, Campbell, Katrina, Mayr, Hannah, Canfell, Oliver, Scuffham, Paul, Caffery, Liam, Smith, Anthony and Kelly, Jaimon (2023). Trust and confidence in using telehealth in people with chronic kidney disease: A cross-sectional study. 23rd Conference on Successes and Failures in Telehealth, Adelaide, SA Australia, 27 - 29 November 2023. Brisbane, QLD Australia: The University of Queensland.
Snoswell, Centaine L., Vitangcol, Kathryn, Haydon, Helen M., Gray, Len, Smith, Anthony C., Leedie, Floyd and Caffery, Liam (2023). Cost-effectiveness of the remote patient monitoring program for First Nations peoples living with diabetes. 23rd Conference on Successes and Failures in Telehealth (SFT-23), Adelaide, SA Australia, 27 - 29 November 2023.
Gallegos-Rejas, Victor M., Kelly, Jaimon T., Snoswell, Centaine L., Haydon, Helen M., Banbury, Annie, Thomas, Emma E., Major, Taylor, Caffery, Liam J., Smith, Anthony C. and de Camargo-Catapan, Soraia (2023). Does the requirement for an interpreter impact experience with telehealth modalities, acceptability and trust in telehealth? Results from a national survey including people requiring interpreter service. 2023 Successes and Failures in Telehealth (SFT-23) Conference, Adelaide, SA Australia, 27-29 November 2023.
Cook, R., Haydon, H. M., Thomas, E. E., Ward, E. C., Ross, J.-A. and Caffery, L. J. (2023). Digital divide or digital exclusion: Do allied health professionals’ assumptions drive use of telehealth?. THRIVE Allied Health Symposium, TRI – Translational Research Institute, Brisbane, QLD Australia, 2 August 2023.
Cook, R., Thomas, E. E., Ward, E. C., Haydon, H. M., Ross, J.-A., Webb, C., Harris, M., Hartley, C., Burns, C. L., Vivanti, A. P., Carswell, P. and Caffery, L. J (2022). Digital divide or digital exclusion: Do allied health practitioner assumptions drive telehealth use?. Successes and Failures in Telehealth Conference 2022, Brisbane, QLD Australia, 9-11 November 2022.
Gallegos-Rejas, Victor M., Kelly, Jaimon T., Lucas, Karen, Snoswell, Centaine L., Haydon, Helen M., Pager, Sue, Smith, Anthony C. and Thomas, Emma (2022). Telehealth utilisation in a diverse region in Queensland, Australia: A cross-sectional study. Successes and Failures in Telehealth Conference 2022, Brisbane, QLD Australia, 9-11 November 2022.
Gallegos-Rejas, Victor M., Kelly, Jaimon T., Lucas, Karen, Snoswell, Centaine L., Haydon, Helen M., Pager, Sue, Smith, Anthony C. and Thomas, Emma (2022). Telehealth utilisation in a diverse region in Queensland, Australia: A cross-sectional study. Successes and Failures in Telehealth Conference 2022 (SFT-2022), Brisbane, QLD Australia, 9-11 November 2022.
Snoswell, Centaine L., Haydon, Helen M., Kelly, Jaimon, Thomas, Emma, Caffery, Liam and Smith, Anthony (2022). Patient experience with telehealth in 2021 and their preferences for in person, telephone and videoconference. The Successes and Failures in Telehealth (SFT) Conference 2022, Brisbane, QLD Australia, 9-11 November 2022. Australian Telehealth Society.
Haydon, Helen, Caffery, Liam, Thomas, Emma, Snoswell, Centaine L., Garner, Lisa, Wright, Roderick and Smith, Anthony (2022). Dementia ECHO – Evaluation of a Telementoring Program to increase Dementia Knowledge and Skills in First Nation Health Services. The Successes and Failures in Telehealth (SFT) Conference 2022, Brisbane, QLD Australia, 9-11 November 2022. Australian Telehealth Society.
Snoswell, Centaine L., Arnautovska, Urska, Haydon, Helen M., Siskind, Dan and Smith, Anthony (2022). Telemental Health Services on the Medicare Benefits Scheme: data from 2019 to 2021. The Successes and Failures in Telehealth (SFT) Conference 2022, Brisbane, QLD Australia, 9-11 November 2022. Australian Telehealth Society.
Snoswell, Centaine L., Smith, Anthony, Grove, Graham, Broadbent, Andrew, Caffery, Liam, Thomas, Emma, Kelly, Jaimon and Haydon, Helen (2022). Economic evaluation of the Statewide Specialist Palliative Rural Telehealth (SPaRTa) Service. The Successes and Failures in Telehealth (SFT) Conference 2022, Brisbane, QLD Australia, 9-11 November 2022. Australian Telehealth Society.
Banbury, Annie, Smith, Anthony C., Taylor, Monica L., Der Vartanian, Carolyn, Ng, Kawai, Vitangcol, Kathryn, Haydon, Helen M., Thomas, Emma and Caffery, Liam J. (2022). Cancer care and management during COVID-19: A comparison of in-person, video and telephone consultations. Successes and Failures in Telehealth 22, Brisbane, QLD Australia, 9 - 11 November 2022.
Cooper, Claire, Gilchrist, Jemma, Beatty, Lisa, Kirsten, Laura, Sharpe, Louise, Zomerdijk, Nienke, Grier, Maree, Turner, Jane, Hobbs, Kim, Haydon, Helen, Dhillon, Haryana, Kelly, Brian and Shaw, Joanne (2022). Development of psycho-oncology telehealth recommendations: A Delphi consensus study. HOBOKEN: WILEY.
Snoswell, Centaine L., Arnautovska, Urska, Haydon, Helen M., Siskind, Dan and Smith, Anthony C. (2022). Mental Telehealth Services on the Medicare Benefits Scheme 2019 to 2021. University of Queensland Early Career Researcher Symposium 2022, Brisbane, QLD Australia, 18-19 May 2022. The University of Queensland.
De Guzman, Keshia R., Snoswell, Centaine L., Giles, Chantelle M., Smith, Anthony C. and Haydon, Helen M. (2021). A qualitative study on general practitioner perceptions of telehealth services in Australia. Faculty of Medicine Higher Degree Research Symposium, Brisbane, Australia, 1-2 December 2021. The University of Queensland.
Snoswell, C., Smith, A., Broadbent, A., Brydon, J. A., Thomas, E., Caffery, L. and Haydon, H. (2021). Adding telehealth to a community palliative care service: a cost-consequence analysis. Successes and Failures in Telehealth conference 2021, Online, 5-6 November 2021.
Snoswell, C., Smith, A., Broadbent, A., Brydon, J. A., Thomas, E., Caffery, L. and Haydon, H. (2021). Adding telehealth to a community palliative care service: a cost-consequence analysis. 21st Successes and Failures in Telehealth conference 2021 (SFT-2021), Online, 3 - 5 November 2021. Brisbane, QLD, Australia: University of Queensland.
Haydon, Helen M., Grove, Graham, Snoswell, Centaine L., Fried, Ofra, Ram, Prem and Broadbent, Andrew (2021). Telepalliative care in Queensland. Centre for Palliative Care Research and Education (CPCRE) Annual Conference, Brisbane, QLD Australia, October 2021.
Sheahan, M., Thomas, E. E., Haydon, H. and Smith, A. (2021). Redesigning hospitals for telehealth: Australia health workers experience in 2020. Australian Health Design Conference, Canberra, ACT, Australia, October 2021.
Thomas, E., Haydon, H., Rawstorn, J., Gallagher, R and Smith, W. (2020). Helping more people access cardiac rehabilitation: an overview of telehealth. ACRA ASM, Online, 10 August 2020.
Thomas, Emma, Haydon, Helen, Rawstorn, Jonathan and Gallagher, Robyn (2020). Helping more people access cardiac rehabilitation: an overview of telehealth. In: 30th Annual Scientific Meeting (ASM) of the Australian Cardiovascular Health and Rehabilitation Association (ACRA), Online, (). 10-12 August 2020.
Smith, A. C., Caffery, Liam and Haydon, Helen (2019). Fundamentals of telehealth - SFT19 workshop. Successes and Failures in Telehealth - 2019 (SFT19), Gold Coast, Australia, 20-22 October 2019.
Research Reports
Thomas, Emma, Kelly, Jaimon, Taylor, Monica, Haydon, Helen, Smith, Anthony and Caffery, Liam (2022). Telehealth for the delivery of cancer clinical trials. Brisbane, QLD Australia: The University of Queensland.
Smith, Anthony, Caffery, Liam, Haydon, Helen, Snoswell, Centaine and Thomas, Emma (2021). Bendigo Health Service: Geri-Connect evaluation. January 2021. Brisbane, QLD, Australia: The University of Queensland.
Snoswell, Centaine L., Caffery, Liam, Hobson, Georgina, Haydon, Helen M., Thomas, Emma and Smith, Anthony C. (2020). Telehealth and coronavirus: Medicare Benefits Schedule (MBS) activity in Australia. Telehealth and coronavirus: Medicare Benefits Schedule (MBS) activity in Australia St Lucia, Queensland, Australia: The University of Queensland, Centre for Online Health.
Caffery, Liam, Hobson, Georgina, Mothershaw, Adam, Haydon, Helen M., Snoswell, Centaine L., Thomas, Emma, Zurynski, Yvonne, Smith, K-Lynne, Clay, Chrissy and Smith, Anthony C. (2020). Quick guides for telehealth. Brisbane, QLD, Australia: Centre for Online Health (COH).
Sheahan, Michaela, Thomas, Emma, Haydon, Helen and Smith, Anthony (2020). Redesigning hospitals for the digital revolution we just had: Australian healthcare workers’ experience of telehealth in 2020. Melbourne, VIC, Australia: Hassell.
Smith, Anthony , Caffery, Liam , Haydon, Helen M. and Snoswell, Centaine (2019). Cairns and Hinterland HHS: review of current telehealth model of service and recommendations for telehealth service expansion. Brisbane, QLD, Australia: Centre for Online Health, The University of Queensland.
Newspaper Articles
Snoswell, Centaine L., Smith, Anthony C., Thomas, Emma E., Haydon, Helen M. and Caffery, Liam J. (2020, 10 12). Video and phone consultations only scratch the surface of what telehealth has to offer The Conversation